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Journal of Social Work
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The Principles and Provisions of Relationships

Findings from an Evaluation of Support, Time and Recovery Workers in Mental Health Services in England

Peter Huxley

Swansea University, Wales, p.j.huxley{at}swansea.ac.uk

Sherrill Evans

Swansea University, Wales

Peter Beresford

Brunel University, England

Bill Davidson

Impact Research Team, England

Sarah King

Impact Research Team, England

• Summary: Health and social care services in the UK have been in the process of modernization since the New Labour government came to power in 1997. A central feature of modernization has been the scrutiny of existing work roles and the development and introduction of new work roles. The present article is concerned with the nature and content of work in one of these new roles, the Support, Time and Recovery worker which was introduced on the advice of service users, among others.

• Findings: Qualitative data revealed that both workers and service users valued the relationship they developed. The nature of that relationship and its important component qualities are analysed using Biestek's Principles of the Casework relationship and Weiss's categories of social relationship provision.

• Applications : The results provide further support to a growing literature that emphasizes the value service users place on the nature and quality of the relationship with the worker in social care practice, and the importance of positive human qualities in workers.

Key Words: relationships • service users • social care • support time and recovery workers

Journal of Social Work, Vol. 9, No. 1, 99-117 (2009)
DOI: 10.1177/1468017308098434
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