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Can Telephone Support Improve Parent and Child Well-Being?

University of Oxford, England, UK

Summary: This article reports on a study of 196 parents who received telephone support over a period of 6 weeks. Children’s well-being was assessed using the Strengths and Difficulties Questionnaire (SDQ) and parental well-being was assessed using the General Health Questionnaire (GHQ).

Findings: The study showed that parents who used telephone support had children with high levels of need as measured by the SDQ. Parents experienced a range of barriers to accessing support for their children with corresponding high scores on the GHQ. Parents reported that telephone support had improved their parenting over a range of domains. Those who had received support also had significantly lower scores on the GHQ, suggesting that they were less distressed.

Applications: The study suggests that telephone support may be a cost-effective way of supporting and signposting parents.

Key Words: child well-being • parental stress • telephone help line

Journal of Social Work, Vol. 6, No. 3, 361-374 (2006)
DOI: 10.1177/1468017306071185


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